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FAQ

Find quick answers to frequently asked questions. Explore our comprehensive FAQ and support information on products, orders, shipping, and more.

Reset System Parameters

Fractal's products include a utility called Reset System Parameters. This utility sets all system settings back to factory default values. It completely resets or erases all Global Settings, I/O settings, MIDI settings, FC-related settings including

USB Troubleshooting and Testing

USB issues can be challenging but there are some basic steps that can be used to diagnose and potentially resolve many problems. USB involves a number of different elements: your computer, the cable, your Fractal Audio device, possible drivers, your

Unwanted Noise, Hum, Buzz, Crackles, Distortion

The most common source of unwanted noise is external interference. A range of elements, including electromagnetic interference (EMI), radio frequency interference (RF), ground loops, nearby cell phones, computers, dimmer switches, and numerous other

Recovery Routines

In case your unit will not boot normally, the Axe-Fx III, FM3, and FM9 have several built-in recovery routines. Depending on your situation, the following can help you get things working normally again. Mishaps during firmware updates are rare but ca

How to Resolve Dyna-Cabs Not Installed or Incorrect Version

If your Axe-Fx III, FM9, or FM3 is displaying the error message, "Dyna-Cabs Not Installed" or "Incorrect Dyna-Cab File Version" this indicates that your unit requires a DynaCab™ installation or update. There are two ways to solve this, detailed below

Using Fractal-Bot

Fractal-Bot is an application for Mac or Windows computers which enables you to easily send and receive data to and from your Fractal Audio Systems products. It’s small, lightweight, and extremely easy to use. The following video and diagram cover th

Windows Driver Installation Tips

The follow general advice may be helpful if you have problems attempting to install the Fractal drivers to a PC running Windows.

Mac OS Audio MIDI Setup Utility

If you're having trouble connecting your Fractal Audio product via USB to a computer running Mac OS, creating a new Audio MIDI configuration can eliminate some issues that can cause problems. Note: Before you perform these steps you should check our

How to reset Axe-Fx III, FM9, or FM3 to a "factory fresh" condition

The following steps will reset your Axe-Fx III, FM9, or FM3 to factory fresh condition. Note that you can use Fractal-Bot to back up any custom presets or cabs before using these steps. • Axe-Fx: https://www.g66.eu/axe-edit-iii. • FM9: https://www.g6

Windows Device Manager Housekeeping

If you’re encountering issues with USB audio performance on a Fractal Audio device under a Windows operating system, the problem can sometimes be related to Windows Device manager  duplication. This guide helps find and remove unwanted hidden devices

Routing Axe-Fx III Computer Audio to Out 1L/1R and Out 2L/2R

This article covers different ways to route stereo computer USB audio playback to Out 2 (L and R) of the Axe-Fx III. It also details a method to route computer USB stereo audio playback to Axe-Fx III Out 1 (L and R) and Out 2 (L and R) at the same ti

Tips for Setting Preset and Scene Levels

Musicians face an almost universal challenge of getting levels “right.” Audiences, bandmates, and live sound technicians expect a degree of consistency when you present your sound during a performance. Fractal Audio products give you excellent contro